Customer Service Techniques by Trader Joe’s

The Quality Digest completed a customer satisfaction survey in 2007 of the
best and worst retailers as ranked by consumers. Trader Joe's was ranking
as one of top retailers as providing the best customer service.

Here are a couple of interesting aspects of their service strategy.

Art murals in the men's restroom:

http://www.youtube.com/watch?v=F4Rsi_78FL0

http://www.youtube.com/watch?v=9bxtHOAjhlU

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