Just returned from Zappos.com and met Tony Hsieh. See photos. Fantastic place to work. http://www.chartcourse.com/zapposphotos.html
An interesting article appeared in the April 5 edition of the Wall Street Journal, “CEOs Welcome Recovery to Look After Staff.” According to the article, now that the economy is improving, more CEOs are taking time to communicate about issues employees have about their work environment. Well, it is about time!
Most businesses have been struggling for the past couple of years. Employees have been doing the jobs of two and three people. For some, the efforts could be too late. Bridges have been burned. Companies and CEOs should have been communicating throughout the downturn. Taking care of people is not just something you do when the economy improves.
I think the TV show, Undercover Boss, has done a lot to enlighten bosses on the importance of appreciating and understanding life on the frontline. Many companies have regrettably forgotten about their people.